The health, welfare and safety of our guests, employees and hoteliers is paramount at Best Western® Hotels & Resorts.
Best Western Hotels & Resorts check continuously for updates from the WHO and the National Health authorities for guidance and advice related to Covid 19, with the focus to secure the wellbeing of our guests and staff.
Some measures that we have implemented:
- Enhanced sanitization procedures are in place at the front desk, in the restaurant, fitness centre/gym, in the lobby and across guest touch points throughout the hotel thus ensuring that disinfecting is done regularly.
- Enhanced and thorough cleaning protocols are implemented for frequently used surfaces such as key cards, doorhandles, elevator buttons.
- Sanitizing stations or wipes will be available for our guests’ convenience. Cutlery and trays are continually changed to ensure good hygiene and comply with the recommendations from the National Food Agency. A” Best Breakfast to go” offerings are implemented in all hotels providing guests with pre-packaged food and beverage options.
We have now implemented a Customer Quality Intelligence tool from Qultivator to further enhance and secure our guests’ wellbeing and we are continuously following up that all security measures are followed in accordance to the regulations.